Shipping Policy
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Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a day.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and options displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Free Shipping – Auspost Standard & Insurance * 5-8 business days Free – Spend Minimum $100
Flat Rate Standard Auspost Standard & Insurance * 5-8 business days $9.00
Flat Rate Express Auspost & Insurance * 2-5 business days $11.00
* Overnight delivery is only available for orders with delivery addresses within the Auspost Network.
Delivery delays can and will occasionally occur this is beyond our control, every courier company has a different process and timeframe to process delayed packages. ships to addresses within the Australia only including PO Boxes.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). Auspost will also text / email on the date of delivery. The tracking number will be active within 24 hours.
Should you not receive an email check your account under order tracking for your tracking number and or your spam folder.

Damages is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

Returned / Unclaimed Packages
Should a package be returned due to a non collection from a post office or customer does not want / except the package VapeOz / will cancel the order on return and refund the order total minus all shipping costs and a 20% restocking fee.